Bayside Oral Surgery aims to provide appropriate dental services in a safe, secure and supportive environment. We encourage patients and/or staff to raise any concerns they may have. If a concern is raised, all staff and management are required to address the concern as soon as possible.
All patients are required to complete a full medical history as accurately and completely as possible, to allow staff to identify any circumstances that may increase the risks associated with dental care.
In the unlikely occurrence of an adverse event, dental practitioners at Bayside Oral Surgery have a responsibility to be open and honest in communications with the patient involved, and families or carers if applicable, explaining to the patient what happened and why, as well as offering support and advice with regard to how the situation can best be resolved or managed.
The responsible practitioner shall:
- Act immediately to rectify the problem, if possible, including seeking any necessary help and advice
- Explain to the patient, in sufficient detail, so the patient understands what has occurred, including the anticipated short-term and long-term consequences.
- Acknowledge any patient distress and provide appropriate support
- Develop a future management plan for the patient if required
- Ensure that the patient has access to information about the process for making a complaint